Rescue & Response - Operations Manager

The Marine Mammal Center

Sausalito , California

Rescue & Response - Operations Manager

Sausalito, California, United States Full-time

MISSION

At The Marine Mammal Center, we are guided and inspired by a shared vision of a healthy ocean for marine mammals and humans alike. The Marine Mammal Center advances global conservation through marine mammal rescue and rehabilitation, scientific research, and education.

OUR WORK

We rescue and rehabilitate sick and injured marine mammals at our state-of-the-art veterinary facilities by engaging a dedicated workforce and a supportive community. We learn from the patients in our care and contribute to scientific understanding of the changing health of our ocean, taking action to address ocean threats and save endangered species. We lead as a teaching hospital by training veterinary professionals locally and internationally, and inspiring future ocean stewards through innovative school and public education programs.

ABOUT THE ORGANIZATION

The Marine Mammal Center is the largest facility of its kind in the world. Founded in 1975, the Center has grown into an internationally renowned and state-of-the art marine mammal hospital, research center, and educational organization. Each year, the Center treats 600 – 800 sick, injured, and orphaned marine mammals, with the goal of rehabilitation and release. Its professional staff collaborates with over 30 different scientific, educational, federal, state, and non-profit organizations from around the world.  

Marine mammal scientists and veterinarians from across the globe visit the Center and shadow its staff and volunteers to learn from the hundreds of animals treated each year, and from its acclaimed veterinary, scientific, and research staff. By collaborating with leading scientists and researchers to learn from the patients in their care, the Center expands and advances science to increase understanding of the health of the ocean and highlights implications for human health. 

In addition to its work within the scientific community, the Center’s formal and informal education programs reach 100,000 children and adults ever year. Ultimately, the Center’s work inspires action and fosters stewardship toward the care of our environment. 

Overlooking the ocean in the Marin Headlands, in Sausalito, CA, the Center operates three field stations in its 600-mile rescue range on the California coastline from San Luis Obispo through Mendocino County. With the addition of a facility in Kona, Hawaii, the Center’s rescue range has increased to include the entire Hawaiian archipelago. With an annual operating budget of just over $9M, 70+ staff depending on the time of year, and 1,200 actively engaged volunteers, the Center operates 24 hours per day, 365 days per year.

Rescue & Response - Operations Manager

The Northern Range Operations (NRO) Manager plays a critical role on the Rescue & Response Team at the Marine Mammal Center and is responsible for organizing, supporting, and enabling a large and diverse group of people in their efforts to meet the mission of the organization.  The NRO Manager spends a considerable amount of time developing and guiding relationships between volunteers, staff, interns, partner agencies, and the public and is pivotal in creating a culture of effective collaboration and respect. The role emphasizes two related areas of responsibility – people management and logistics.  As a member of the Rescue & Response Management Team, the NRO Manager will work closely with responders for the northern California counties of The Center’s response range, as well as the managers of The Center’s central and southern ranges.  This role also provides leadership and organization for dispatch efforts, transport logistics, and development and delivery of training materials to responders and interns.

To be successful in this role, the Northern Range Operations Manager must:

  • Fully understand the mission, the work, the values, and the credo of the organization
  • Have an intense interest in assessing and rescuing marine mammals
  • Design, develop, implement, and evaluate the processes, policies and other work products that are responsibilities of the role
  • Always act and communicate in a manner that demonstrates a deep understanding of the organization and fulfill duties in a way that is strategic, in alignment with the credo, and informed by policy.  

The NRO Manager has two direct reports, the Response Coordinator and the Rescue Apprentice. This role reports directly to the Rescue & Response Manager.

ROLE DESCRIPTION

The NRO Manager functions as the primary administrator for the Northern Range of The Marine Mammal Center’s California operations, from San Mateo to Mendocino Counties and is based out of The Center’s Sausalito facility. This role receives public reports of stranded marine mammals in the rescue range and coordinates the appropriate response. The role is also responsible for the supervision, retention, and management of volunteers and interns, with recruitment support from the Center’s headquarters in Sausalito. The Manager is heavily involved in the organization and coordination of dispatch and transport activities across the entire California range. The position also acts as a media representative and works in collaboration with other departments and organizations. This role is expected to work some evenings, weekends, and overnight call.

CORE COMPETENCIES

  • Strong leadership skills in managing staff, interns, and volunteers
  • Ability to communicate effectively and with diverse audiences
  • Excellent interpersonal skills and ability to work as a member of a multidisciplinary team
  • Ability to cultivate effective relationships with internal departments, volunteers, interns, consultants, and outside partners
  • Ability to work effectively and strategically with remote supervision
  • Awareness of safety procedures for handling wild animals and working in the field
  • Effective team building and conflict resolution skills 

MAJOR RESPONSIBILITIES

  • Implement policies and procedures at the direction of the Rescue & Response Manager and Veterinary Staff. Provide guidance and actively participate in problem solving to reach results
  • In cooperation with the Volunteer Resources Team oversee the recruitment, training and mentoring program of all new site volunteers
  • Develop strategic relationships with local, affiliated organizations such as enforcement agencies, conservation groups, and the research community
  • Responsible for managing all site volunteers while ensuring that all follow the Veterinary Science department’s best practices. Maintain site event and volunteer schedules.
  • Maintain clear communication with Volunteer Resources Team regarding volunteer recruitment and resource needs and coordinate the scheduling of Sausalito crew member shifts for your site volunteers
  • Implement volunteer recognition efforts for your site
  • Respond to public questions and concerns about distressed animals, volunteer opportunities, and all other general inquiries
  • Coordinate assessment and rescue teams, from assessment to transport. Participate in rescues, transports, medical treatments, and releases as needed
  • Facilitate and maintain open lines of communication with co-workers and volunteers
  • Collect & process animal response data, including paper and electronic data entry
  • Conduct regular staff, supervisor, and committee meetings, producing meeting minutes
  • Oversee rescue and response training efforts
  • Manage additional committees and volunteer activities that include but are not limited to fund-raising and communications, including producing local email newsletters
  • Facilitate communication and coordination among satellite sites and Sausalito staff
  • Travel to other internal and external facilities as needed 

QUALIFICATIONS

  • At least two years of prior management experience. Overseeing volunteer programs is particularly desired
  • Four-year college degree and/or two years of related experience working with Marine Mammals, or equivalent combination of education and experience
  • Maintaining a valid California Driver’s License and a clean driving record
  • Experience working with Excel, Word, PowerPoint, and Outlook and comfortable working with database software
  • Ability to frequently lift and carry objects weighing up to 30 pounds when moving supplies and animal carriers
  • Ability to stand, bend, stoop and crouch while working with animals or at events
  • Available for weekend and evening work as necessary, including overnight on-call duties

FURTHER INFORMATION

LOCATION: Sausalito, CA

HOURS: Full time Position, Exempt

REPORTS TO: Rescue and Response Manager

APPLICATION CLOSING DATE: August 16th, 2017

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