We’re Hiring!

Animal Care Crew Senior Manager

Location of Position: Marin Headlands, Sausalito, California 

Reports to: Director, Hospital Operations

Position Classification & Expected Hours of Work, and Travel:

• This is a full-time position.
• Regular onsite work is required.
• Days and hours of work may vary according to the needs of The Marine Mammal Center.
• Evening and weekend work may be required as job duties demand.
• Occasional travel to satellite facilities and/or fieldwork within may be expected for this position.

Compensation Range: $81,120 - $95,429 annual salary.

Benefits:

• Holidays
• Sick Time
• Vacation
• Medical, Dental, and Vision
• Life Insurance
• Long Term Disability Insurance
• 401k Retirement Plan
• Employee Assistance Program

Job Summary:

The Animal Care Crew Senior Manager oversees the Animal Care Crew Program at The Marine Mammal Center’s Sausalito hospital. This position acts as a conduit and advocate for information sharing for the Animal Care Crew Program and Veterinary Science Program ensuring continuity of animal care across the 28 different animal care volunteer teams (crews) and Animal Care Crew Management (ACCM) staff at the Sausalito main hospital, and adherence to protocols as set by the veterinary and husbandry teams.

Essential Functions:

Program Management: 30%

• Responsible for the overall day-to-day operations of animal husbandry in alignment with the objectives and strategic priorities of the Hospital Operations program.
• Work in collaboration with the clinical team (RVTs and DVMs) to ensure that proper protocols and animal care duties are adhered to across animal care crews.
• Create, implement, and manage animal care policies and procedures in coordination with hospital operations.
• Acts as a conduit of information between Animal Care Crew Team, Clinical Team, Animal Care Volunteers, and other staff in various areas of the organization to bridge the gap between volunteers and staff, as well as between day and night shifts to ensure continuity of animal care.
• Provides leadership in strengthening internal communication within the Animal Care Crew Team, Animal Care Volunteers and other staff through the planning and implementation of regular opportunities to provide information transfer between crew shifts and the prioritization of frequent and transparent communications across all forms; creates and promotes a positive and supportive work environment.
• Provide training to experienced volunteers in advanced animal care procedures.
• Leads, coordinates, and supports Sausalito based animal care crew events and programs as needed.
• Collaborate with the Learning & Development team as a subject matter expert to support the creation of new learning courses and the maintenance of current courses to remain relevant and up to date.

Leadership & People Management: 30%

• Hire and manage the work of staff; train and mentor staff members, assign duties, and monitor adherence to policies, protocols, and regulations.
• Meet with staff to identify and resolve problems; performs personnel actions, such as approving timesheets and evaluating performance.
• Provide coaching to strengthen internal communications with staff members and the department to create and promote a positive, supportive, and team-oriented work environment.
• Partner with People and Culture department members to ensure Sausalito volunteer staffing levels accommodate animal care activities, including participating in the recruitment, selection, and onboarding of new volunteers.
• Provide leadership, training, expectation setting, and coaching to animal care volunteers, strengthening internal communication, and promoting a positive and supportive environment.
• Provide people management coaching to volunteer animal care crew supervisors.
• Act as primary contact for Sausalito Volunteer Crew Supervisors, providing overall support and leading meetings as assigned.
• Responsible for formal feedback discussions with crew supervisors and other volunteers, documentation, and resolution management.
• Manages and resolves escalated volunteer issues, partnering with the Director, Hospital Operations and People and Culture personnel for issue escalation as warranted.

Technical: 20%

• Mastery of routine animal husbandry needs, including but not limited to feeding, cleaning, and administration of medication.
• Manage and assist animal care crews in more advanced animal handling procedures.
• Lead animal care volunteer shifts as needed.
• Under the direction of the Clinical Team, perform selected advanced medical techniques outside of the scope of volunteer responsibilities.
• Train staff and animal care crews in more advanced animal handling procedures.
• Lead any animal care volunteer shift as needed; provide leadership coaching to Animal Care Crew Managers in leading animal care volunteer shifts as needed.
• Under the direction of the clinical team, perform and train on selected advanced medical techniques outside of the scope of volunteer responsibilities.
• Oversee the development of training programs and materials for Animal Care volunteers.

Budget Management & Fundraising: 10%

• Supports the department’s budget development; tracks results to ensure alignment with key financial targets for expenses and/or revenue in collaboration with management; approves and monitors team expenditures.
• Represent and promote the Center to current and potential donors as opportunities arise.
• Supports the cultivation of individual donors, grants, family foundations, and corporate sponsors in both written and verbal formats.

Organizational Impact: 5%

• Actively serves on organizational wide committee(s) and may be leadership based.
• Support and prioritize the Center’s DEI objectives and integrate as opportunities arise.

Other Duties as Assigned: 5%

• Perform special projects and research as assigned.
• Perform other duties as assigned.

Supervisory Responsibility:

2 – Animal Care Crew Manager

500 – Animal Care Volunteers

Knowledge, Skills, and Abilities:

• Strong commitment to the mission of The Marine Mammal Center.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes.
• Proven ability to communicate clearly, concisely, and timely, both orally and in writing with the veterinarians and veterinary technicians, volunteers, and other personnel to ensure patients receive the care they need.
• Exceptional written, verbal, active listening, presentation, facilitation, and communication skills.
• Ability to work collaboratively and maintain open communication in a team environment.
• Ability to work independently to manage projects, priorities, fulfill commitments, and meet deadlines.
• Strong organizational skills including attention to detail, problem-solving, multi-tasking, and time-management.
• Ability to solve complex problems efficiently, effectively, and timely, making determinations and sound judgment calls.
• Demonstrated ability to organize and prioritize work, take initiative, resolve conflicts, and follow through.
• Broad general knowledge of basic principles of anatomy and behavior of a variety of marine mammal species.
• General knowledge of basic methods and techniques of veterinary clinical procedures.
• Demonstrated ability to provide appropriate and timely assistance with animal medical emergencies in a variety of situations and conditions.
• Demonstrated ability to react appropriately and calmly in emergency situations, maintaining mental capacity which permits sound decisions and good judgements.
• Skills using Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, Word) and videoconference technology (Slack, Teams, Zoom).
• Ability to establish and maintain working relationships with those contacted in the course of work, which may include staff, volunteers, training participants, and members of the public.
• Ability to practice self-awareness and respect while engaging with staff, volunteers, training participants, and members of the public.
• Willingness to support and participate in The Marine Mammal Center’s diversity, equity, and inclusion programs.

Qualifications and Experience:

• This position requires a combination of education and experience equivalent to a bachelor’s degree in zoology, marine biology, or a related field; and 5 years of people supervisory and animal care experience, or another related field or equivalent experience.
• Strong preference for experience with wildlife, zoo, or aquarium species.
• Valid driver license with acceptable motor vehicle record to maintain standards of insurability.
• Proof of COVID-19 Vaccination or waiver (medical or religious).

Work Environment & Physical Requirements: 

• This position operates in a professional office, laboratory, and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways.
• Working in outdoor weather conditions and elements is expected.
• Routinely uses standard office equipment requiring repetitive motion in tasks.
• Ability to work at a desk for extended periods of time using a computer.
• Ability to work in an open-cubicle office space environment with many distractions.
• Ability to operate equipment safely and competently to carry out duties.
• Ability to drive/operate a vehicle for extensive periods of time, this includes operating large trucks to assist with transporting animals between sites.
• Ability to walk up to 5 miles during a shift on a frequent basis.
• Ability to spend extended periods of time on your feet, walking, standing, crouching, and climbing stairs (potentially in inclement weather conditions).
• Ability to work closely with wild animals requires physical strength, dexterity, and reflexes to keep themselves and other personnel around them safe.
• Ability to perform physical work requires manual dexterity, agility, strength, and coordination, including the ability to lift and/or move up to 50 pounds. (This includes the ability to restrain large marine mammals and walking on varying terrain while carrying large animal carriers.)
• Risks associated with animal handling such as animal bites or scratches.
• Exposure to allergens and zoonotic diseases.
• Involves strong smells associated with dead animals (carcasses) and the care of live animals.

ABOUT THE MARINE MAMMAL CENTER

The Marine Mammal Center is leading the field in ocean conservation through marine mammal rescue, veterinary medicine, science, and education. 

OUR MISSION

The Marine Mammal Center advances ocean health through marine mammal rescue and rehabilitation, research, and education.

OUR COMMITMENT TO DIVERSITY

The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment.  We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.

For more information, please visit our “About Us” page at www.marinemammalcenter.org

TO APPLY
Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.

Note that applications without a cover letter will not be considered.

The Center is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, sex, national origin, ancestry, disability, medical condition, age (40 and over), marital status, sexual orientation, gender identity, veteran status, or any other protected characteristic protected by Federal and State law, including considerations of intersectionality where multiple protected characteristics overlap.

We are committed to providing a fair and accessible hiring process. If you need reasonable accommodation at any point in the application or interview process, please let us know.