Description

The Maximo Utility Working Group is looking for a proactive and customer-focused Customer Service Representative to enhance our team. As a Customer Service Representative, you will be the first point of contact for customers seeking assistance with our utility services. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing accurate information regarding our services and policies. You will play a crucial role in ensuring customer satisfaction and building long-lasting relationships. The ideal candidate will possess excellent communication skills, a strong sense of empathy, and the ability to handle challenging situations with professionalism. Additionally, you will be responsible for maintaining detailed records of customer interactions and providing feedback to improve our service delivery. If you thrive in a fast-paced environment and genuinely enjoy helping others, we invite you to apply and contribute to our mission of delivering exceptional utility services.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person promptly and professionally.
• Resolve customer complaints and issues in a timely manner to ensure satisfaction.
• Provide accurate information regarding services, billing, and company policies.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs and improve service efficiency.
• Identify opportunities for enhancing customer experience and communicate insights to management.
• Stay updated on company products, services, and promotions to provide accurate information to customers.

Requirements

• High school diploma or equivalent; additional education in customer service, communication, or a related field is a plus.
• Previous experience in customer service or a related role, preferably in the utility sector.
• Strong verbal and written communication skills.
• Ability to handle difficult conversations and resolve issues effectively.
• Proficient in using customer service software and Microsoft Office applications.
• Excellent organizational skills and attention to detail.
• Ability to work independently as well as part of a team in a fast-paced environment.