The San Diego Natural History Museum is seeking a detail and customer-service oriented individual to coordinate program reservations and support the activities of the Museum’s Education and Engagement department. Reporting to the Senior Manager of Education, the position is responsible for school, camp and public group/program registrations; managing invoices, scholarships and departmental purchasing; and providing additional support for the overall department.

Reservations Coordinator (80%)

• Process sales and reservations for school group visits (in-Museum and outreach), public group visits, and public programs (such as summer camp).
• Track school and informal groups and complete all necessary reports.
• Collaborate with volunteer groups to book tours, outreach and nature hikes.
• Provide program descriptions, make recommendations and respond to all inquiries efficiently while ensuring that confirmation materials and visit details are accurate.
• Update and manage school and group sales collateral materials.
• Maintain group sales calendars and inform staff of visits that impact their department.
• Send reports, program calendar and itineraries to ensure adequate staffing levels and timing for school group visits and programs.
• Act as a liaison with volunteer groups (Canyoneers, Docents, NATuralists) with logistics as related to public programs.
• Act as lead greeter with large school groups to welcome and provide Museum manners upon arrival.
• Manage group sales invoices and reimbursements.
• Send programmatic evaluations to program participants; compile and prepare summarized data for analysis.
• Track and administer the Museum’s Access Fund for Title I schools and camp scholarships.
• Process camp registration forms and assist with summer camp check-in; provide participant rosters to Education Department staff.
• Provide staff break coverage and handle camper inquiries  .
• Coordinate lunches for camp scholarship recipients.

Education Department Support (20%)

• Coordinate use of meeting spaces and classrooms for programmatic use.
• Coordinate all purchasing for the Department.
• Provide consistent and excellent customer service to guests, members, staff, and all other constituents by answering the Museum’s Customer Service phone line and email.
• Understand the operations of the Nature to You lending library, acting as a substitute as needed.
• Assist with coordinating departmental events, including the annual educator appreciation night.
• Assist with classroom and supply set-up as needed.
• Perform other duties as assigned.

QUALIFICATIONS:

• 2+ years of customer service experience
• College degree or 2+ years of related experience
• Intermediate to advanced Microsoft Office skills
• Experience with a database-driven CRM and POS, Altru experience preferred
• Excellent oral and written communication skills
• Strong math aptitude
• Highly organized and detail oriented
• Professional demeanor, reliable, and hardworking
• Ability to learn processes, procedures, and information quickly
• Comfortable with public speaking and leading small groups
• Ability to provide excellent customer service to a diversity of stakeholders
• Excellent oral and written communication skills
• Bilingual in English/Spanish is a plus
• Must pass background check and Live Scan screening

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered. 

This is a full-time, non-exempt position. Occasional weekend and evening work may be required. 

Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park. Learn more about the Museum’s benefits here. 

Pay: $22.50 per hour (non-exempt)