The Special Events Facilitator is responsible for the operations of the conference program at the Lorado Taft Campus. Conference groups attend primarily on the weekends and can include conferences, special events, retreats, and executive meetings. The responsibilities of the Special Events Facilitator include communication with clients and determining their needs for food service, facilities and housing; communicating with the education and support staff; and completing necessary administrative tasks for program operation.

Requirements:

• Bachelor’s degree in Hospitality, Marketing, Public Relations, Communications, Business Administration, Student Affairs, or a closely related field.
• One (1) year (12 months) of professional work experience in Events Planning, Conference Management, Public Relations, Communications, Marketing, or any other related field.

Work Activities:

• Prepare contracts for conference clients and set up new clients as customers with accounts receivable.
• Receive and properly account for deposits.
• Communicate with clients in advance of their event to plan the details of the event.
• Communicate with Lorado Taft education and support staff on each group’s needs related to food service, lodging, programming, and room usage.
• Prepare billing information and submit to accounts receivable after an event. 
• Keep accurate details on each groups’ experience for future events.
• Greet clients upon arrival.
• Communicate with clients throughout their stay to ensure their needs are met.
• Assist clients with any issues that may arise with their meeting spaces, lodging, or dining services.
• Manage front-end operations of the dining facilities while groups are on site, including setting tables, making announcements, and assisting guests with table clearing.
• Confirm participation numbers with the groups’ point-of-contact.
• Compile data on each group’s participant numbers and revenues.
• Maintain files with records for each group including contracts, invoices, and evaluation information, in accordance with university record retention policies.
• Distribute and receive experience evaluations from each group and communicate positive and constructive comments with education and support staff as needed.
• Update and maintain information regarding campus AV equipment including location and condition.
• Share Manager-on-Duty functions with two other professional residential staff.
• Oversee emergency procedures in the event of an emergency.

Physical Demands:

• Ability to work on weekends. This includes overnight stays (an apartment is available).
• Ability to be on feet for periods of time.
• Ability to lift and carry up to 10 lbs.

Compensation and Benefits

• $35,600-$37,500 starting range
• Robust benefit package including health, vision, dental and retirement
• Housing and meals when the dining hall is in operation