DESCRIPTION OF JOB:

This is an entry-level position that will include an introduction to all aspects of the agency, making it a great opportunity for anyone interested in learning more about what it’s like to work for CPW. This is a customer service-based position that provides relevant information to customers and handles all aspects of product sales while also providing support to CPW staff. Daily interaction with customers in-person and over the phone requires effective communication and public relations skills. Duties include but are not limited to:

• Sell wildlife and park products such as hunting and fishing licenses, park passes, OHV permits, and snowmobile/boat registrations, as well as process license refunds and duplicate licenses, hunter education cards and parks products
• Educate customers on inquiries regarding wildlife identification, wildlife behavior, and impacts on the ecological landscape based on human influence.
• Maintenance of customer records in our database, IPAWS (name and address changes, hunter education verification, and other documentation as needed).
• Answer incoming calls, handle inquiries about wildlife or parks, and/or direct to appropriate staff.
• Maintain and update information bulletin boards, seasonal handouts/reports/forms, and informational packets.
• Provide internal customer service to other staff, serving as front desk reception; administrative duties such as management of copy, fax and IPAWS Machines including supply stocking.
• Pickup/delivery and distribution of office mail.
• Monitors and ensures that standard office supplies, brochures, and merchandise are in stock.
• Other administrative duties as assigned.