Title: Hospital ManagerOrganization: Carolina Raptor Center
Location: Huntersville, NC
Department: Raptor Rehabilitation Hospital
Reports To: Director of Raptor Rehabilitation and Operations
Supervisory Responsibility: Yes. Full-time and part-time hospital staff, interns, and volunteers
Status: Full-Time, Exempt
Schedule: Variable, including nights, weekends, and holidays
Compensation: $40,000-$45,000 Annually

Position Summary

The Hospital Manager is responsible for overseeing all aspects of hospital operations, including patient care, rehabilitation facilities and grounds, and the hospital staff. This role ensures the effective management of wildlife patients throughout their rehabilitation process including intake, triage, medical treatments, husbandry, diagnostics, flight conditioning, and final dispositions. The Hospital Manager maintains accurate medical records and reports, manages medical supply inventory and ordering, and supports contract veterinarians by assisting with procedures and updating medical protocols as needed.

In addition to managing hospital staff, the Hospital Manager supervises volunteers and interns assigned to the hospital. The role also includes representing the hospital through presentations and tours, and contributing to organizational planning by participating in events and serving on cross-departmental committees as a member of the management team

Essential Duties and Responsibilities

• Oversee all aspects of avian patient care from admission through release
• Supervise hospital staff, interns, and volunteers; lead shift operations
• Maintain high standards of cleanliness in all hospital and animal care areas
• Ensure accurate documentation of patient medical and husbandry records using patient data software (RaptorMed)
• Manage communications with contract veterinarians, including scheduling, treatments, necropsies, and diagnostics
• Order and manage inventory for medical supplies and raptor food
• Monitor and promote animal welfare
• Assist with avian ambassador wellness checks in coordination with other departments
• Train and mentor staff, interns, and volunteers in medical and husbandry procedures
• Deliver on-site and virtual trainings, workshops, and professional development programs
• Collaborate with the Volunteer Manager to oversee onboarding, scheduling, and training for Rescue and Rehab Volunteer Programs
• Participate in cross-departmental committees, planning efforts, and public engagement as needed

Minimum Qualifications

• Bachelor’s degree in Biology, Zoology, Wildlife Science, or a related field
• Three (3) or more years of experience in wildlife rehabilitation or veterinary medicine
• Prior experience supervising staff, interns, or volunteers
• Ability to lead teams and communicate expectations clearly and respectfully
• Proficient in animal care diagnostics, husbandry, and medical procedures
• Familiarity with biosecurity protocols and wildlife handling
• Proficient with Microsoft Office and have the ability to learn CRC’s RaptorMed software
• Excellent written and verbal communication skills
• Willingness to work a flexible schedule, including holidays and weekends

Preferred Qualifications

• Experience specifically with avian or raptor species
• Knowledge of state and federal wildlife regulations
• Experience developing and delivering training for volunteers or staff
• Knowledge of new advances in the wildlife rehabilitation field
• Experience preforming medical treatments on animals including fluid administration, injections, phlebotomy, fracture stabilization, physical examinations, etc.
• Public speaking experience or comfort giving tours/presentations

Physical Requirements

• Ability to work outdoors in all weather conditions for extended periods
• Ability to stand for 6–8 hours per day
• Must be able to lift and restrain birds up to 25 pounds
• Frequent bending, kneeling, reaching, crawling, and use of hands and arms
• Normal vision (including color vision), hearing, and manual dexterity required

Work Environment

This role involves exposure to the following conditions:

• Sick or injured birds, deceased animals
• Hazardous and caustic materials (e.g., cleaning chemicals, anesthetics)
• Zoonotic diseases and unpleasant odors
• X-rays and related radiation exposure
• High noise levels, sharps/needles, and moving mechanical parts
• Outdoor environments including extreme heat, cold, humidity, and precipitation

Note: Individuals who are immunocompromised or pregnant/planning to become pregnant should consult with their physician regarding working in this environment. Reasonable accommodations will be made in accordance with ADA regulations.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Benefits include:

• Paid Time Off (PTO):
• 204 hours annually for employees with less than 2 years of service
• 240 hours annually for employees with 2–5 years of service
• 276 hours annually for employees with 6 or more years of service
• Floating Holidays: 8 days per year
• Medical, Dental, and Vision Insurance: Group coverage options available
• Life Insurance Policy: Employer-paidbasic life coverage
• 403(b) Retirement Plan: Employer match of 25% of employee contributions, up to 6% of gross income

For more information visit: https://carolinaraptorcenter.org/job/hospital-manager/