Member Support Coordinator

American Conservation Experience

Asheville, North Carolina

Job Type Permanent
Salary Details $44,000 - $46,000

American Conservation Experience (ACE) is a dynamic non-profit organization dedicated to providing rewarding environmental service opportunities that harness the idealism and energy of a volunteer labor force to help restore America's public lands. ACE has a national reputation for providing exceptional training and support to enable crews to safely and economically implement technically complex and physically demanding conservation projects for the US Forest Service, BLM, National Park Service, USFWS and numerous state and local land management partners.

Job Title: Member Support Coordinator

Location: Fletcher, North Carolina (Asheville region). This is an onsite-based position with some telework flexibility.

Department/Division: CREW, Eastern

Status: Regular Full-Time, Salaried (Exempt)

Schedule/Hours: Flexible schedule (Monday- Friday); Full-time, 40 hours/week with additional hours as needed. Some evening hours may be occasionally required.

Reports To: Associate Director of Member Resources

Travel: Some regional travel required (less than 10%)

Start Date: As soon as position is filled.

Position Summary:

Based in Fletcher, North Carolina (Asheville), ACE's Eastern program operates year-round with young adult volunteer AmeriCorps crews completing trail, ecological restoration, historic preservation and conservation field projects on public lands from the ancient forests of the Appalachian Mountains to the barrier islands of the Atlantic Coast and all other aspiring landscapes of the eastern region of the United States. 

The Member Support Coordinator is responsible for ensuring ongoing member management and support of participating volunteers during their service with ACE. This dynamic position is office-based and works closely with all staff members and volunteers (AmeriCorps and Non-AmeriCorps members) within the ACE Eastern Crew Program. The Member Support Coordinator will frequently interact with ACE's members, other divisions as well as the general public and as such is expected to maintain a professional demeanor, positive attitude, and willingness to act as an ambassador of ACE's program at all times. The Member Support Coordinator will need to be flexible, adaptable, and enthusiastic while working in a fast-paced office environment with regular visits to field operation locations to visit crews.

This position will work closely with the Associate Director of Member Resources as well as other coordinators on the Member Management Team and will also collaborate remotely with other ACE offices across the U.S. to ensure consistent communication and AmeriCorps policy compliance across divisions.

The Member Support Coordinator's two primary responsibility areas include:

1) Member onboarding, orientation, support, and management
2) Administrative AmeriCorps program compliance

Essential Functions and Responsibilities:

Member Onboarding, Orientation, Support, and Management

Volunteer members participate in ACE's crew program serving for three, six or nine month terms. As a conservation professional development organization, we strive to provide excellent member support on-and-off projects to all members in the program. The Member Support Coordinator will be responsible for the following:

  • Engage, oversee, and support AmeriCorps & volunteer members during their ACE conservation service.
  • Develop and maintain strong communication between ACE staff and all incoming and current AmeriCorps members; serve as one of the main points of contact for members.
  • Maintain, develop, and disseminate member support materials in collaboration with other ACE departments.
  • Coordinate orientation agenda and duties with ACE staff and co-lead the ACE/AmeriCorps orientations with the Outreach Coordinator and Associate Director for each cohort of conservation volunteers.
  • Conduct and document required Mid-Term Evaluations and End-of-Term Evaluations with ACE AmeriCorps members.
  • Provide performance and development feedback to members.
  • Maintain the utmost professionalism and confidentiality in sensitive communications with members and staff.
  • Assist with review AmeriCorps member timesheets weekly for accuracy and timesheet compliance in a timely fashion while working with members to submit those sheets regularly.
  • Ensure that members have the most up-to-date resources that supplement their field experience by updating member schedules with information for professional development opportunities, trainings, etc.
  • Help lead ACE member trainings focused on core/interpersonal skills and professional development.
  • Assist other ACE staff to mentor and develop members into stewardship and leadership roles.
  • Conduct site visits to support crew members in the field as needed.

Administrative AmeriCorps Program Compliance:

The majority of the volunteer members that participate in the ACE Eastern program are enrolled in ACE's AmeriCorps grant. In order for ACE to successfully support an AmeriCorps grant, there are several ongoing grant administrative and compliance needs required for each enrolled member. The Member Support Coordinator will be responsible for the following:

  • Data entry; upload and manage all member information in ACE's internal database and spreadsheets for clear tracking of ACE Conservation Corps members across all divisions.
  • Assist with AmeriCorps compliance, member file management, criminal history checks, and other enrollment duties.
  • Assist the Member Management team to ensure on-boarding process runs smoothly for all new arrival groups; organize orientation materials and new member documentation; follow up on on-boarding items to make sure they're completed on time; coordinate arrival details with incoming members.
  • Collaborate with other ACE staff to ensure compliance with all program administrative/ AmeriCorps requirements and meeting data compliance standards.
  • Lead division leadership with administering and allocating slots for program/AmeriCorps grants.

Other Activities, as assigned, including but not limited to the following:

  • Conduct AmeriCorps member interviews utilizing the standard recruitment protocol and screen candidates from all backgrounds, as needed to assist the Outreach Coordinator.
  • Review AmeriCorps applicants, as needed to assist the Outreach Coordinator.
  • Respond to emergencies and organize medical care for sick or injured Members (including after hours).
  • Assist Associate Director with identifying places for program improvement.
  • Attending local university career fairs.
  • Participate in local outreach tabling and recruitment events
  • Occasional visits to the field.

Required Experience and Qualifications:

  • Possess a high school diploma or GED certificate. BA/BS degree from an accredited college/university preferred.
  • 1-2 years of previous experience prior with volunteer, outreach or AmeriCorps member management and support, preferably in a Conservation Corps.
  • Previous experience working in a team setting supporting/developing young adults as well as experience in nonprofit, conservation, and/or natural resource management fields preferred.
  • Experience with or knowledge of working with AmeriCorps as either an AmeriCorps member or in a staff capacity are also preferred.
  • Proven ability to work independently and be a positive, contributing member of a group.
  • Willingness to travel locally, work occasional weekends and attend community events.
  • Strong skills in leadership, interpersonal communication, organization, management, conflict resolution and motivating others.
  • Outstanding organizational and time management skills with the ability to maintain and effectively support a complex array of projects.
  • Computer skills required including intermediate knowledge of Excel and Google Suites, and professional email etiquette; Strong data management skills.
  • Ability to function as an efficient, effective and adaptable team member displaying professional-level proficiencies in both technical and interpersonal skills.
  • Must have a strong comfort level speaking on the phone.
  • Attention to detail.
  • Basic comfort level with public speaking.
  • Familiarity with basic office practices, file management, records maintenance.
  • Must maintain a positive, constructive, and flexible work environment conducive to team dynamics.
  • Ability to receive and provide constructive feedback.
  • Ability to prepare and maintain records and reports.
  • Ability to understand and carry out oral and written instructions.
  • Ability to understand and follow ACE systems and processes.

Other Requirements:

  • Must be authorized to work in the U.S.
  • Valid driver's license and an insurable driving record
  • Proficient in English
  • Ability to pass a federal criminal background check
  • Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserves the right to drug test at any time.

The ideal candidate will possess a unique combination of attributes, including (but not limited to) strong skills in leadership, interpersonal communication, public speaking, organization, management, conflict resolution, and motivating others. The ideal candidate will have an established passion in recruiting, supporting and developing the next generation of environmental stewards and leaders with interest and dedication to diversity, equity and inclusion. Past experience in outdoor recreation or manual labor while working and camping through adverse weather conditions in the outdoors is preferred. Ideally, this candidate will also have experience with residential youth programs.

Individuals who identify with groups typically under-represented in the conservation industry, including women, non-binary individuals, LGBTQ individuals, and people of color are particularly encouraged to apply.

Physical Demands, Work Environment and Working Conditions:

Physical Demands: Requires frequent sitting, standing, walking, carrying, using hands to handle or feel, reaching with hands and arms, talks and hears. Manual dexterity required for use of computer keyboard/mouse and other routine office equipment. May occasionally be required to stoop, kneel, climb stairs, and/or crouch.
Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.
Weight Lifted or Force Exerted: Frequently moves up to 10 lbs., occasionally moves up to 25 lbs.
Environmental: Moderate noise such as in a business office with equipment and light traffic.
Travel: This position requires local, domestic travel.
Compensation: Starting annualized salary range of $44,000 to $46,000 depending on experience (40 hours/week for 52-weeks), paid bi-weekly.

Medical/Health Benefits: ACE offers competitive medical and ancillary plans (health, mental health, dental, vision and other supplemental benefits). ACE Staff members are also eligible to participate in ACE's 403b retirement plan with a 2% employer contribution.

Holidays, Vacation, and Sick Time: As an ACE staff member, you will be eligible to accrue up to 80 hours of paid vacation time annually during your first two years of continuous employment, then it increases to 120 hours annually. ACE observes 13 paid annual holidays (floating holiday flexibility). Additionally, ACE full-time regular employees also receive paid additional holiday time for any normal work days that fall between the observed Christmas Day and New Year's Day holidays. ACE provides 10 days (or 80 hours) of paid sick time annually.

Additional Benefits: 

Outdoor Perks - As an ACE staff member, you will be eligible to receive pro deals which include deep discounts on outdoor gear providing 30 - 50% off retail prices on 100s of established outdoor gear brands.

Trainings and Certifications - Member Support Coordinators may receive industry recognized certifications such as Mental Health First Aid, Crisis Intervention, and Wilderness First Aid. 


To Apply: Please submit a resume, one-page cover letter and contact for three professional/academic references to the application link. Qualified applicants will be contacted by email to arrange an interview. Applicants must follow all application instructions in order to be considered for this opportunity. This position may close at any time. 

ACE values an inclusive and equitable workforce and is committed to engaging the next generation in conservation work on public lands. If you enjoy being outdoors (or getting others outdoors!) and meet at least 70 percent of the qualifications, we strongly encourage you to apply!

ACE participates in E-Verify and will provide the federal government with your Form I-9 information when you are hired to confirm that you are authorized to work in the U.S.

Employment with ACE is based upon ability, qualifications, attitude, and job-related factors. Every qualified employee or applicant has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, demotion, termination, benefits, employee activities, and general treatment without regard to race, color, religion, creed, sex, gender, national origin, pregnancy, ancestry, citizenship status, genetic information (including of a family member), veteran or military status, age, physical or mental disability, sexual orientation, gender identity or expression, medical condition, marital or parental status, political affiliation, ethnicity, hair texture or style, arrest record, caste, hereditary status, endogamy, or any other classification protected by applicable local, state, or federal law.

When you apply, please indicate that you are responding to the posting on Conservation Job Board.

Category Admin & Leadership
Tags Cultural Resources