Member Support Specialist

American Conservation Experience

Asheville, North Carolina

Job Type Temporary
Salary Details $17.61

American Conservation Experience (ACE) is a dynamic non-profit organization dedicated to providing rewarding environmental service opportunities that harness the idealism and energy of a volunteer labor force to help restore America's public lands. ACE has a national reputation for providing exceptional training and support to enable crews to safely and economically implement technically complex and physically demanding conservation projects for the US Forest Service, BLM, National Park Service, USFWS and numerous state and local land management partners. ACE's Eastern Crew Program is based out of Asheville, NC in the heart of the Blue Ridge Mountains and near Great Smoky Mountains National Park. ACE Crews in our Eastern Division complete a variety of conservation field projects throughout the US Eastern Region, up-and-down the Appalachian Mountains and the Eastern Seaboard.  

Position Title: Member Support Specialist - Eastern Division

Location: Asheville, NC Area preferred, with remote option for the right candidate

Department/Division: Crew, Eastern 

Status: Seasonal Part-Time or Full-Time (Not to exceed 700 total hours or past October 26th), Hourly (Non-Exempt)

Schedule/Hours: 25 - 35 hours/week depending on selected candidate’s availability. Flexible Schedule (Monday-Friday). 

Reports To: Associate Director

Compensation: $17.61 per hour. Designated holidays and paid sick leave if eligible. 

Position Summary:

In support of facilitating meaningful conservation professional development opportunities for youth and young adults on public lands, the Member Support Specialist will be responsible for assisting with member data management and supporting ongoing project and program logistics. The Member Support Specialist will work under the direction and support of ACE Eastern Crew Division program leadership to assist with a variety of administrative, programmatic and operational projects with a strong focus on member programming. 

The Member Support Specialist's responsibilities will vary from day-to-day depending on the Division’s needs, and this person will need to be resourceful, flexible, energetic, positive, willing to travel for occasional day trips (if Asheville-based), and quick to learn new tasks. Option of working 60% remote and 40% in-person, in-office is available to those that are Asheville-based. 

Essential Functions and Responsibilities:

  • Data entry; Manage and update all member information in ACE’s internal database and spreadsheets for clear tracking of ACE Conservation Corps members across all divisions.
  • Digital filing and administrative assistance
  • Review AmeriCorps member timesheets weekly for accuracy and timesheet compliance in a timely fashion while working with members to submit those sheets regularly
  • Assist Member Management team in ensuring on-boarding process runs smoothly for all new arrival groups; organize new member documentation; follow up on on-boarding items to make sure they’re completed on time; coordinate arrival details with incoming members
  • Conduct required Mid-Term Evaluations and End-of-Term Evaluations with ACE Eastern AmeriCorps members
  • Provide performance feedback to AmeriCorps members
  • Assist with AmeriCorps member recruitment, as needed to assist the Outreach MSC, including: reviewing AmeriCorps applicants, conducting AmeriCorps member interviews utilizing the standard recruitment protocol, screening candidates from all backgrounds, and performing reference checks
  • Help maintain, develop, and disseminate member support materials in collaboration with other ACE departments
  • Support AmeriCorps members during their ACE conservation service
  • Assist Program Management Team with tracking AmeriCorps statistics as needed
  • Other duties as assigned

Required Experience and Qualifications:

  • Familiarity with basic office practices, file management, and records maintenance
  • Ability to function as an efficient, effective, communicative, and adaptable team member displaying professional-level proficiencies in both technical and interpersonal skills.
  • Strong skills in leadership, interpersonal communication, organization, time management, problem solving, conflict resolution, and motivating others
  • Computer skills including intermediate knowledge of Excel and Google Suites, strong professional email etiquette, and strong data management skills
  • Excellent written and verbal communication skills
  • Attention to detail
  • Ability to manage, balance, and coordinate multiple, diverse responsibilities and deadlines
  • Ability to take initiative and anticipate workflow
  • Basic comfort level speaking on the phone
  • Ability to receive and provide constructive feedback.
  • Ability to understand and carry out oral and written instructions.
  • Ability to understand and follow ACE systems and processes.
  • Ability to adapt to surrounding work environment and conditions that can change frequently
  • Work occasional weekends/evenings, and attend community events, if local and as needed
  • Previous experience working in a team setting supporting/developing young adults as well as experience in nonprofit, conservation, and/or natural resource management fields preferred
  • Experience with or knowledge of working with AmeriCorps in either an AmeriCorps member or staff capacity are also preferred
  • Possess a high school diploma or GED certificate. BA/BS degree from an accredited college/university preferred.
  • Qualified individuals with disabilities and those from diverse backgrounds are strongly encouraged to apply. We provide reasonable accommodations for qualified individuals and conduct all activities in fully accessible settings.

Other Requirements:       

  • Must be authorized to work in the U.S.       
  • Valid driver's license and an insurable driving record      
  • Proficient in English       
  • Ability to pass a federal criminal background check       
  • Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserves the right to drug test at any time. 

Physical Demands, Work Environment and Working Conditions;

  • Physical Demands: Requires frequent sitting, standing, walking, carrying, using hands to handle or feel, reaching with hands and arms, talks and hears. Manual dexterity required for use of computer keyboard/mouse and other routine office equipment. May occasionally be required to stoop, kneel, climb stairs, and/or crouch.
  • Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.
  • Weight Lifted or Force Exerted: Frequently lifts up to 10 lbs., occasionally lifts up to 25 pounds.
  • Environmental: Moderate noise such as in a business office with equipment and light traffic.
  • Travel: 10% or less if the selected candidate is Asheville-based 

To Apply: Please submit a resume, one-page cover letter and contact for three references to the application link

Qualified applicants will be contacted by email to arrange an interview. Applicants must follow all application instructions in order to be considered for this opportunity. This position may close at any time.  ACE values an inclusive and equitable workforce and is committed to engaging the next generation in conservation work on public lands. If you enjoy being outdoors and meet at least 70 percent of the qualifications, we strongly encourage you to apply!
Employment with ACE is based upon ability, qualifications, attitude, and job-related factors. Every qualified employee or applicant has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, demotion, termination, benefits, employee activities, and general treatment without regard to race, color, religion, creed, sex, gender, national origin, pregnancy, ancestry, citizenship status, genetic information (including of a family member), veteran or military status, age, physical or mental disability, sexual orientation, gender identity or expression, medical condition, marital or parental status, political affiliation, ethnicity, hair texture or style, arrest record, caste, hereditary status, endogamy, or any other classification protected by applicable local, state, or federal law.

Learn more about ACE on our WEBSITE or check out our INSTAGRAM!

When you apply, please indicate that you are responding to the posting on Conservation Job Board.

Category Admin & Leadership , General / Stewardship