Admissions Coordinator

Avian Haven Wild Bird Rehabilitation Center  |  Freedom, Maine

Full-Time  |  Onsite  |  Seasonal (June–October)

About Avian Haven

Avian Haven is a 501(c)(3) nonprofit wild bird rehabilitation center located in Freedom, Maine. We specialize in the care of sick, injured, and orphaned wild birds, treating approximately 3,000 patients per year. As a growing organization, we are committed to wildlife conservation, community engagement, and excellence in rehabilitative care.

Position Overview

The Admissions Coordinator is often the first point of contact between the public and Avian Haven — and that first impression matters. In this role, you will field incoming calls and texts from members of the public who have found injured or orphaned birds, apply your knowledge of avian natural history to assess each situation, and guide callers through next steps with calm confidence. You will coordinate rescue logistics, manage patient intake records, and help ensure a smooth flow of incoming patients from the front office to our care team.

This position is ideal for someone who loves birds, communicates warmly and clearly under pressure, and takes real satisfaction in knowing that each call they handle may make a difference for a wild animal in need.

Duties & Responsibilities

• Serve as the primary point of contact for all incoming calls and texts:
• Apply knowledge of avian natural history to triage situations and assess rescue necessity and feasibility;
• Advise callers on safe capture and containment strategies appropriate to the species and situation;
• Coordinate transportation logistics with rescuers and volunteer drivers.
• Create accurate rescue and transportation records for all incoming patients;
• Provide timely patient updates to rescuers and transporters;
• Greet transporters and rescuers upon arrival and oversee patient intake flow;
• Maintain a tidy, well-organized front office environment;
• Support clinic and rehabilitation staff with general chores (e.g., bird laundry, dishes) as needed.

Required Qualifications

• Solid working knowledge of the natural history of common Maine bird species — including behavior, diet, habitat, and seasonal life history — sufficient to guide triage decisions over the phone;
• Excellent telephone manner; ability to communicate effectively, professionally, and compassionately with members of the public, volunteer transporters, and onsite staff;
• Ability to remain calm, prioritize tasks, and work efficiently in a fast-paced environment;
• Familiarity with the geography of Maine cities and towns statewide;
• Proficiency with online map applications, especially Google Maps;
• Working knowledge of the Google Suite (Gmail, Docs, Sheets, etc.);
• Residence within convenient commuting distance of Freedom, Maine;
• Reliable transportation, valid Maine driver's license, and current insurance.

Desirable Qualifications

• Experience working in a wildlife rehabilitation center, animal shelter, or related setting;
• Familiarity with wildlife rescue techniques and safe handling of wild birds;
• Multilingual communication skills.

Position Logistics

This is a full-time, onsite, seasonal position running June through October, with the possibility of reduced hours during the winter months. The schedule will be determined based on organizational needs and candidate availability. On-the-job training will be provided. Wage is commensurate with experience and skill set.