Wildlife Conservancy Fundraiser Ambassador

San Diego Zoo San Diego, California
Job Type Paid permanent

Attire - The Society has a very conservative grooming policy. Tattoos may not be visible or must be appropriately covered while on duty. Jewelry may be worn if it does not detract from a well-groomed look or create a safety hazard. No facial or tongue piercing.

Amenities - Located at the San Diego Zoo in Balboa park, this adventure offers ZOO Perks which include discounts on food/premium products, free and discounted admission to local attractions, and accrual of vacation and sick time (exception for some grants).

(Non Union Positions) Hourly wage is commensurate with experience

JOB REQUIREMENTS

This position will perform direct face-to-face fundraising—canvassing—through one-on-one engagement with members and guests to inspire donations. As a fundraiser/canvasser you will be in teams of two or three and fundraise outdoors in busy areas of the San Diego Zoo and Safari Park. You will actively engage with members and guests, raising awareness for the Wildlife Conservancy program and recruiting sustaining donors. As a face-to-face fundraiser and advocate for the Wildlife Conservancy program, you are on the front-line, fundraising to make a change that will impact future generations. This position is ideal for those who are passionate about wildlife, are goal orientated, are a team player and enjoy meeting new people in an outdoor setting. Previous face-to-face fundraising experience is desirable. Individuals must have excellent communication skills, ability to listen, and share information about the Wildlife Conservancy program and inspire the people you meet to become a sustaining donor (Wildlife Hero). Applicants must be extremely polite with a friendly demeanor and be able to connect well with others. Previous customer service or hospitality experience is required. An example of experience would be at least 3 months or more. Cash handling and credit card transactions experience is necessary. Selected candidate must have the ability to multitask and speak and interact with guests for extended periods of time. Applicants must be available to work at both the Zoo and the Safari Park in Escondido, including weekends and all holidays. Shift hours may vary depending on operating hours of the Zoo and Safari Park and may include nights. Part-time applicants will have approximately 2-26 hours per week. This position requires the ability to work outside in varying weather conditions, with continued exposure to sun. This position is for peak periods with the opportunity of year round.

Applicant must also be able to perform the following duties:

  • Educate the public of the San Diego Zoo Global mission and vision while maintaining the Zoo’s image of goodwill
  • Process cash and credit card transactions
  • Enter information into automated systems
  • Handle member problems and complaints
  • Answer telephone and reply to routine inquiries
  • Produce routine documents and logs

PRIMARY PURPOSE

The On-site Fundraiser for the Wildlife Conservancy performs all job assignments with a positive attitude that supports San Diego Zoo Global’s mission and vision of saving species worldwide by uniting our expertise in animal care and conservation science with our dedication to inspiring passion for nature and leading the fight against extinction. The On-site Fundraiser for the Wildlife Conservancy encourages people to join and support the San Diego Zoo Global; promotes, sells, and processes various categories of monthly and one-time donations, adoptions and memberships. This position reports to Development Supervisor.

ESSENTIAL FUNCTIONS

  • Process credit card transactions
  • Enters information into automated systems
  • Handles member and visitor problems and complaints
  • Answers and replies to routine inquiries
  • Produces routine documents and logs
  • Processes correspondence as assigned
  • Assists with special events as needed
  • Stores documents
  • Provides routine clerical assistance as assigned
  • Adheres to all SDZG and department policies and practices
  • Practices the GRRREAT Customer Service Standards

REPRESENTATIVE DUTIES

  • Staffs booth and on-site locations at the Zoo and Safari Park in order to inspire and obtain new monthly donors, one time gifts, adoptions and memberships
  • Answers questions and relays information regarding donations, adoptions, memberships and related areas
  • Answer questions and inform visitors about SDZG and the Wildlife Conservancy with a concise, accurate and inspiring message
  • Processes follow up calls and thank you postcards as needed
  • Files daily reports and updates to lead and supervisor in a timely and accurate manner
  • Comes up with new and innovative ideas for how to capture the minds and hearts of potential members

ANCILLARY FUNCTIONS

Performs related duties and responsibilities as required.

QUALIFICATIONS

Examples of fundraiser qualifications include prior work experience in other organizations is desirable; Guest service, customer service or hospitality experience is necessary; experience greeting and meeting visitors in a diverse environment; requires people skills, friendly and approachable; be able to request for and process monthly gifts and one time donations.

Knowledge of:

  • Face to face fundraising and gift processing is desirable
  • Sales techniques helpful
  • Building relationships

Ability to:

  • Be driven, ambitious and confident
  • Approach and engage visitors
  • Learn and recite accurate scripting and facts
  • Enter data into an automated system
  • Handle credit card transactions
  • Work in fast pace environment
  • Work effectively on a team and as an individual in a diverse environment
  • Communicate effectively (verbal and written)
  • Perform each essential job function at a high level

WORKING ENVIRONMENT

Fast-paced, high volume and direct customer contact and interaction, extended outdoor exposure in all weather conditions.

PHYSICAL DEMANDS

Standing and walking for extended periods of time; lift objects up to 20 pounds.

ALL NEW HIRES ARE SUBJECT TO PASSING A DRUG SCREEN.

SOME EMPLOYMENT IS CONTINGENT UPON PASSING PRE-PLACEMENT TESTING.

HOW TO APPLY

https://goo.gl/pV2dDH

When you apply, please indicate that you are responding to the posting on Conservation Job Board.