American Humane is seeking an experienced Program Coordinator to support the day-to-day operations of the Human Conservation program. Position will be a hybrid of in-office and remote-telework based out of the Washington DC headquarters office. American Humane is committed to fostering diversity, equity, and inclusion in the workplace. As we seek to fill this position, we highly encourage applicants from diverse backgrounds to apply.

For more than 100 years American Humane has been first in promoting the welfare and safety of animals and strengthening the bond between animals and people.  We are first to serve, wherever animals are in need of rescue, shelter, protection or security. Through our innovative leadership initiatives – from our “No Animals Were Harmed®” program in Hollywood to broad-based farm and conservation animal welfare certifications, to rapid response rescue and care across the country – American Humane sets the gold standard as the most visionary and effective animal welfare organization in the nation.

Responsibilities:

• Ensure the administrative needs of the program are met, including but not limited to coordinating travel, meetings, events and mailings; processing invoices and expense reimbursements; and managing projects, processes and procedures to ensure proper follow-up and timely completion of deliverables.
• Coordinate the various certification processes across the Humane Conservation Certification programs, including efficient audit scheduling across locations, audit data collection and reporting, corrective action plans, and any necessary follow-up.
• Work collaboratively with program leadership and accounting, taking the lead in handling the day-to-day logistics of tracking and managing program expenses.
• Make travel arrangements for domestic and international travel; proactively anticipating need and ensuring auditors or other stakeholders are properly prepared.  These would include making flight reservations, car service or rentals and hotel accommodations; confirming and coordinating itineraries; and other logistical needs related to audits, meetings or activities.
• As needed, take a lead role in planning and executing event logistics for Humane Conservation-related events, including the Kiessling Prize and launch events for new projects or initiatives.
• Educate and assist entities in understanding the certification process, auditing and other relevant program requirements.
• Develop and retain strong working relationships with certified entities, maintaining regular communication as appropriate.
• Coordinate with Humane Conservation Certification Auditors responsible for the audits to ensure timely scheduling and follow-up throughout the process.
• Prepare and communicate technical information to internal and external stakeholders in the manner most appropriate and easily understood by the respective audience.
• Systematically track certified entities and their related activity with Humane Conservation Certification.
• Other projects or duties as needed.

Essential experience, knowledge, skills and abilities:

• Bachelor’s degree required, BS animal science or related field a plus.
• Prior work experience in a zoological or animal-related field preferred.
• Demonstrates commitment to animal welfare and the mission and work of American Humane.
• Experience scheduling and booking complex travel strongly preferred.
• Excellent verbal and written communication skills; active listening.
• Conducts oneself with high level of professionalism and responsiveness.
• Operates with a high level of discretion, maintaining confidentiality and using sound judgement.
• Highly detail-oriented, able to operate in environment with competing priorities and shift focus quickly and easily.
• Growth-oriented and dynamic; self-disciplined.
• High-energy, brings sense of curiosity to the job and willingness to take on new responsibilities as program grows.
• Adept at building collaborative relationships and demonstrating diplomacy with diverse constituencies.
• Demonstrated ability to provide effective and timely decisions.
• Able to work collaboratively and uphold the tenets of the programs.
• Proficient in MS Office Suite, including Teams, Word, Excel, Outlook and PowerPoint; able to quickly learn and adapt to new software or database systems. 
• Fluency in a foreign language is a plus.

Direct reports:

• None

Physical demands and work environment: 

• Position will be a hybrid of in-office and remote-telework based out of the Washington DC headquarters office location with regular telework schedule based on organizational policy, need and manager discretion.
• Must be able to work from a computer screen and type on a keyboard for extended periods of time as well as talk, hear and exchange information over the telephone, computer and in person.
• Minimal travel may be requested.
• Expected to maintain a regular work schedule with possibility for some evening or weekend work. Must be comfortable with occasional animals, in particular dogs, in the office or at work related events.

American Humane’s core values define our workplace, and these values serve as the cornerstone for interactions in advancing our mission and institutional goals. Employees are expected to adhere to all organizational policies and to act as role models, demonstrating American Humane’s core values:

• Compassion – Being kind and caring in our interactions with others.
• Accountability - Holding ourselves to the highest standards. Following through on commitments and owning our actions, behavior, and decisions.
• Respect for All – Being professional, listening to others and honoring diversity in all its forms.
• Loyalty to Mission  – Staying focused on our purpose and our mission – our nation’s most vulnerable depend on us.
• Sustainability - Contributing to being a great place to work and achieving our shared mission and goals to make a difference, now and in the future.
• Honesty, Integrity, Trust – Demonstrating transparency, as trusted stewards of donor resources, supporting our leadership and one another.

American Humane (AH) is an Equal Opportunity Employer with a commitment to fostering and growing diversity, equity and inclusion in the workplace and the humane space.